ReFUND Policy

Effective Date: January 27, 2025

At KabukiGuide Agency LLC ("KabukiGuide", "we", "our", or "us"), we are committed to providing excellent travel services and ensuring our clients have a positive experience. This Refund Policy outlines the conditions under which we offer refunds for the services we provide.

1. Refund Eligibility

Refunds for services provided by KabukiGuide will be considered on a case-by-case basis and are subject to the following conditions:

Bookings made through KabukiGuide:
If you cancel or modify a booking made through KabukiGuide, the eligibility for a refund will depend on the terms and conditions of the specific service (e.g., hotels, airlines, tours, etc.) that you have booked. These third-party service providers may have their own cancellation and refund policies, which may differ from KabukiGuide’s policy.
Cancellations due to circumstances beyond your control:
In the event of a natural disaster, government-imposed travel restrictions, or other major disruptions that prevent travel, KabukiGuide will make reasonable efforts to help secure a refund or credit, depending on the policies of the relevant service providers.
Unused Services:
No refunds will be issued for services that were not used, including but not limited to unused hotel nights, tours, or activities.
2. Refund Process

To request a refund, you must:

Contact KabukiGuide within 30 days of the date of the event (such as a cancellation or travel disruption).
Provide your booking reference number and any necessary documentation supporting your refund request (e.g., receipts, proof of cancellation, etc.).
Complete a refund request form, if applicable, which will be provided by KabukiGuide.
Once we receive your request, we will evaluate it based on the terms of the booking and the policies of third-party service providers. Refund requests may take up to 30 days to process, depending on the complexity of the case and the service providers involved.

3. Non-Refundable Services

Some services are non-refundable under any circumstances. These include, but are not limited to:

Non-refundable tickets or bookings (such as certain airline tickets, accommodation bookings, or tours) as specified by the service provider.
Any service charges or fees that are explicitly stated as non-refundable in the booking agreement or contract.
Any portion of your booking that has already been used or consumed.
4. Refunds for Deposits

In some cases, a deposit may be required to secure your booking. The terms for refunding a deposit depend on the specific service and its associated terms. In general:

Fully refundable deposits will be refunded upon cancellation, minus any applicable fees or charges.
Non-refundable deposits are retained by KabukiGuide to cover administrative and service costs.
5. Timing of Refunds

Refunds, if applicable, will be processed via the original payment method. Refund processing times may vary depending on the payment method used:

Credit Card Payments: Refunds to credit cards may take up to 14 business days to appear on your statement, depending on your bank or credit card provider.
Bank Transfers: Refunds via bank transfer may take up to 10 business days.
Please note that KabukiGuide is not responsible for any fees or delays associated with your bank or credit card provider.

6. Changes to the Refund Policy

KabukiGuide reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected in the "Effective Date" at the top of this policy. We encourage you to review this policy periodically for updates.

7. Contact Us

If you have any questions or need assistance with your refund request, please contact us:

KabukiGuide Agency LLC
One Battery Park Plaza
New York, NY 10004
Phone: +1 212-825-0356
Email: [email protected]

By booking and using our services, you agree to this Refund Policy.